Shipping Policy

Global Shipping · On-Time Commitment

Your Package, Our Priority

We're dedicated to getting your orders to you smoothly—with reliable shipping solutions that cover major regions worldwide. Every delivery is tracked, every step is transparent.

Delivery Coverage

We ship to 20+ countries/regions. Click to expand the list by region:

Switzerland
Germany
Denmark
Spain
Finland
France
United Kingdom
Greece
Ireland
Italy
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Sweden

United States
Brazil
Mexico
Panama
Puerto Rico

Australia
Egypt

Order Processing Time

Standard Processing

1-2 Business Days

From order confirmation to warehouse dispatch

We process orders Monday-Friday (excluding public holidays). For urgent orders, contact us in advance—we’ll try our best to prioritize!

Note: Processing may be delayed if shipping info is incorrect/incomplete. We’ll reach out via email within 24 hours to resolve issues.

Shipping Time & Tips

Shipping time varies by region. Below is the estimated delivery window (after dispatch):

Europe

7-12 Business Days

Americas

10-15 Business Days

Australia

12-18 Business Days

Factors like customs clearance, bad weather, or public holidays may cause delays. We’ll send a tracking number via email once shipped—you can check real-time status anytime!

Need Shipping Help?

For questions about order status, tracking, or delivery issues, contact our logistics team:

Email: support@thevibeglow.com (Reply within 1 business day)

Phone: +852 5413 3765 (Mon-Fri, 9:00 AM-6:00 PM HKT)